Dilbert cartoon first published on Thursday 25th January 1996

Dilbert//2476, first published thirty years ago on Thursday 25th January 1996

Tags

troublesome customers service costs eliminated

Official transcript

The Boss, Dogbert, Wally and Alice sit at a conference table. The Boss points at Dogbert who is growling and says, "I've asked Dogbert to get rid of our most troublesome customers."

Dogbert says, "Ten percent of your customers account for ninety percent of your service costs. They must be eliminated."

Alice asks, "Is that the same group of customers who actually USE our product?"

Dogbert replies, "Plus the ones who were injured unpacking it."

originally published on dilbert.com

Open source transcript

I'VE ASKED DOGBERT TO HELP US GET RID OF OUR MOST TROUBLESOME CUSTOMERS.

GRRR TEN PERCENT OF YOUR CUSTOMERS ACCOUNT FOR NINETY PERCENT OF YOUR SERVICE COSTS. THEY MUST BE ELIMINATED.

IS THAT THE SAME GROUP OF CUSTOMERS WHO ACTUALLY USE OUR PRODUCT?

PLUS THE ONES WHO WERE INJURED UNPACKING IT.

collated from github.com/jvarn/dilbert-archive

AI Analysis

Comic Strip Title: "Customer Service"

Summary:

The comic strip depicts a meeting between Dogbert and a group of customers. Dogbert asks the customers to help him eliminate the most troublesome ones, citing that ten percent of customers account for ninety percent of service costs. The customers are shocked and injured by the suggestion, with one customer responding that the group is actually the same ones who use the product. The comic strip highlights the challenges of customer service and the need to balance customer needs with business goals.

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