Dilbert cartoon first published on Friday 26th January 1996

Dilbert//2477, first published thirty years ago on Friday 26th January 1996

Tags

reduced service costs technical support unlisted phone number customer email freinds don't have freinds

Official transcript

Dogbert stands on a conference table next to a laptop and an overhead projector. He says to the Boss, Alice and Wally, "I've reduced your service costs by giving the technical-support group an unlisted phone number."

Dogbert continues, "And a flaw in your product disables the customer's e-mail; they can't even write to you for help!"

The Boss asks, "What if they ask a friend to e-mail us?"

Alice responds, "People who use our product don't have friends."

Wally asks, "Really? I use it."

originally published on dilbert.com

Open source transcript

I'VE REDUCED YOUR SERVICE COSTS BY GIVING THE TECHNICAL-SUPPORT GROUP AN UNLISTED PHONE NUMBER.

AND A FLAW IN YOUR PRODUCT DISABLES THE CUSTOMER'S EMAIL; THEY CAN'T EVEN WRITE TO YOU FOR HELP!

WHAT IF THEY ASK A FRIEND TO EMAIL US ?

PEOPLE WHO USE OUR PRODUCT DON'T HAVE FRIENDS.

REALLY?

I USE IT.

collated from github.com/jvarn/dilbert-archive

AI Analysis

Title: "The Technical-Support Group's Solution"

Summary:

This 'Dilbert' comic strip, originally published in 1996, humorously highlights the technical-support group's response to a customer's issue. The customer has requested a phone number, but the technical-support group has reduced their service costs by providing an unlisted phone number. This leads to a chain of events where the customer is unable to contact the technical-support group, and the group is unaware of the issue.

Key Points:

• The technical-support group has reduced their service costs by providing an unlisted phone number.
• The customer is unable to contact the technical-support group due to the unlisted phone number.
• The technical-support group is unaware of the issue and is unable to assist the customer.
• The comic strip pokes fun at the technical-support group's solution and the resulting communication breakdown.

generated by llama-3.2-11b-vision-instruct

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