Dilbert cartoon first published on Sunday 7th September 1997

Dilbert//3067, first published 29 years ago on Sunday 7th September 1997

Tags

disconnect you abrupt disconnect please hold wrong button kevorkian disconnect annoying message

Official transcript

Dogbert sits at a computer with a telephone headset on. He says, "This is Dogbert's technical support. How may I disconnect you?"

Wally sits at his computer and holds a cordless phone. He says, "What are my choices?"

Dogbert says, "I recommend the abrupt disconnect; simple, gets the job done."

Wally replies, "I had that last time. What else do you have?"

Dogbert says, "You might like our 'Please hold,' followed by the 'wrong button' disconnect."

Wally says, "Too predictable. Do you have anything new?"

Dogbert says, "Try our new "Kervorkian Disconnect."

I put you on hold and play an annoying message until you disconnect yourself."

Through the phone Wally hears, "Your call is important. Please hold while we ignore it... Your call is important..."

Wally thinks, "Not bad."

originally published on dilbert.com

Open source transcript

THIS IS DOGBERT'S TECHNICAL SUPPORT.

HOW MAY I DISCONNECT YOU?

WHAT ARE MY CHOICES ?

I RECOMMEND THE ABRUPT DISCONNECT; SIMPLE, GETS THE JOB DONE.

I HAD THAT LAST TIME. WHAT ELSE DO YOU HAVE?

YOU MIGHT LIKE OUR "PLEASE HOLD," FOLLOWED BY THE "WRONG BUTTON," DISCONNECT.

TOO PREDICTABLE.

DO YOU HAVE ANYTHING NEW?

TRY OUR "KEVORKIAN DISCONNECT." I PUT YOU ON HOLD AND PLAY AN ANNOYING MESSAGE UNTIL YOU DISCONNECT YOURSELF.

YOUR CALL IS IMPORTANT.

PLEASE HOLD WHILE WE IGNORE IT ... YOUR CALL IS IMPORTANT...

NOT BA

collated from github.com/jvarn/dilbert-archive

AI Analysis

Title: "Disconnecting from Technical Support"

Summary:

This comic strip follows the misadventures of Dogbert, a technical support representative, as he tries to disconnect a customer from the phone line. The customer is frustrated with the lack of progress and the constant interruptions, while Dogbert is determined to keep them on the line.

Key Scenes:

• Dogbert offers the customer a choice between "Abrupt Disconnect" and "Simple, Gets the Job Done."
• The customer is skeptical of the options and asks for something new.
• Dogbert suggests "Kevorkian Disconnect," which involves putting the customer on hold and playing an annoying message until they disconnect themselves.
• The customer is unimpressed and demands to be disconnected immediately.

Themes:

• The comic strip pokes fun at the frustration of dealing with technical support and the absurdity of the options presented to the customer.
• It highlights the importance of effective communication and empathy in customer service.
• The strip also showcases Dogbert's signature deadpan humor and sarcastic attitude.

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