Dilbert cartoon first published on Sunday 9th August 1998

Dilbert//3403, first published 28 years ago on Sunday 9th August 1998

Tags

bonus discontinue profcits recorded message redirect serve customers better tech support evil

Official transcript

Ted sits at the conference table next to Dilbert. He says, "We're discontinuing technical support of all our products."

Ted continues, "A recorded message will explain it to the called this way..."

Ted says, "'In order to serve our customers better, we've discontinued technical support.'"

Dilbert looks at Ted and asks, "How does that serve customers better?"

Ted answers, "We'll redirect those resources to other areas."

Dilbert asks, "What other areas?"

Ted replies, "Profits."

Ted continues, "That makes your bonus larger. Any other questions?"

Dilbert says, "Apparently I'm engulfed in evil."

Ted says, "That's the spirit."

originally published on dilbert.com

Open source transcript

WE'RE DISCONTINUING TECHNICAL SUPPORT OF ALL OUR PRODUCTS.

RECORDED MESSAGE WILL EXPLAIN IT TO THE CALLER THIS WAY "IN ORDER TO SERVE CUSTOMERS BETTER, WEVE DISCONTINUED TECHNICAL SUPPORT." HOW DOES THAT SERVE CUSTOMERS BETTER?

WE'LL REDIRECT THOSE RESOURCES TO OTHER AREAS.

WHAT OTHER AREAS?

PROFITS.

THAT MAKES YOUR BONUS LARGER.

ANY OTHER QUESTIONS?

APPARENTLY I'M ENGULFED IN EVIL.

THAT'S THE SPIRIT!

collated from github.com/jvarn/dilbert-archive

AI Analysis

Comic Strip Title: "Technical Support"

Summary:

The comic strip depicts a meeting where the company is discontinuing technical support for its products. The employees are upset and ask questions, but the manager is evasive and unhelpful. The manager eventually reveals that the company is making a profit from the discontinued products and will redirect those resources to other areas. The employees are shocked and outraged by this revelation.

Key Points:

• The company is discontinuing technical support for its products.
• Employees are upset and ask questions about what will happen to their jobs.
• The manager is evasive and unhelpful in answering their questions.
• The manager eventually reveals that the company is making a profit from the discontinued products.
• The employees are shocked and outraged by this revelation.
• The manager claims that the company will redirect the resources to other areas, but does not provide any further information.

Overall:

The comic strip highlights the frustration and confusion that can result when companies make decisions that affect their employees without providing clear explanations or support. It also suggests that companies may prioritize profits over their employees' well-being.

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