Dilbert cartoon first published on Sunday 11th October 1998

Dilbert//3466, first published 28 years ago on Sunday 11th October 1998

Tags

must delight customoers stop price gauging stop selling defective products talking about customers delighting customers empathy

Official transcript

The Boss sits at the head of the conference table. He says, "It's not enough to 'serve' our customers..."

The Boss continues, "We must DELIGHT them!"

Alice asks, "You mean we have to stop price-gouging?"

The Boss replies, "No, I think we can still do that."

Wally raises his hand and says, "Ooh! Ooh!I know!"

Wally continues, "We could stop selling products with known defects."

The Boss shouts, "I'm talking about products, not customers!!"

Wally turns to Dilbert and Alice and asks, "Do you feel like delighting customers?"

Dilbert replies, "I barely have the empathy to pity them."

originally published on dilbert.com

Open source transcript

IT'S NOT ENOUGH TO "SERVE" OUR CUSTOMERS...

WE MUST DELIGHT THEM!

YOU MEAN WE HAVE TO STOP PRICE - GOUGING?

NO, I THINK WE CAN STILL DO THAT.

!

I KNOW!

WE COULD STOP SELLING PRODUCTS WITH KNOWN DEFECTS.

I'M TALKING ABOUT CUSTOMERS, NOT PRODUCTS!!

DO YOU FEEL LIKE DELIGHTING CUSTOMERS?

I BARELY HAVE THE EMPATHY TO PITY THEM.

collated from github.com/jvarn/dilbert-archive

AI Analysis

The comic strip features Dilbert, a bespectacled and balding office worker with a black mohawk hairstyle, and his coworkers.

Title: "Delighting Customers"

Summary:

• The strip begins with a boss addressing his employees, stating that it's not enough to serve customers, but rather to delight them.
• The employees are confused by this directive and express their concerns about the impracticality of delighting customers.
• One employee asks if they must stop price gouging to achieve this goal.
• The boss responds by saying that they can still engage in price gouging, but must also delight customers.
• The employees are perplexed by this instruction and express their empathy for customers who may be pained by the company's actions.
• The boss becomes frustrated with the employees' lack of understanding and insists that they must delight customers.
• The strip concludes with the employees still confused and the boss continuing to emphasize the importance of delighting customers.

generated by llama-3.2-11b-vision-instruct

Accompanying textual content, such as title, tags and transcripts, is shown here if we have it. Not every comic has all of these, and they seem to be a bit hit and miss even on the official website.