Dilbert cartoon first published on Sunday 11th October 1998

Dilbert//3466, first published 28 years ago on Sunday 11th October 1998

Tags

must delight customoers stop price gauging stop selling defective products talking about customers delighting customers empathy

Official transcript

The Boss sits at the head of the conference table. He says, "It's not enough to 'serve' our customers..."

The Boss continues, "We must DELIGHT them!"

Alice asks, "You mean we have to stop price-gouging?"

The Boss replies, "No, I think we can still do that."

Wally raises his hand and says, "Ooh! Ooh!I know!"

Wally continues, "We could stop selling products with known defects."

The Boss shouts, "I'm talking about products, not customers!!"

Wally turns to Dilbert and Alice and asks, "Do you feel like delighting customers?"

Dilbert replies, "I barely have the empathy to pity them."

originally published on dilbert.com

Open source transcript

IT'S NOT ENOUGH TO "SERVE" OUR CUSTOMERS...

WE MUST DELIGHT THEM!

YOU MEAN WE HAVE TO STOP PRICE - GOUGING?

NO, I THINK WE CAN STILL DO THAT.

!

I KNOW!

WE COULD STOP SELLING PRODUCTS WITH KNOWN DEFECTS.

I'M TALKING ABOUT CUSTOMERS, NOT PRODUCTS!!

DO YOU FEEL LIKE DELIGHTING CUSTOMERS?

I BARELY HAVE THE EMPATHY TO PITY THEM.

collated from github.com/jvarn/dilbert-archive

AI Analysis

Title: "Delighting Customers"

Summary:

The comic strip revolves around a customer service meeting where the company is discussing how to improve customer satisfaction. The meeting is attended by various employees, including the boss, who is determined to find ways to delight customers.

Key Points:

• The boss emphasizes the importance of delighting customers and encourages employees to focus on this goal.
• An employee suggests stopping price-gouging, but the boss dismisses this idea.
• Another employee proposes selling products with known defects, which the boss also rejects.
• The boss expresses frustration with employees who are not enthusiastic about delighting customers.
• The comic strip ends with the boss asking employees if they feel like delighting customers, and one employee responds that they barely have the empathy to pity them.

Overall:

The comic strip highlights the challenges of customer service and the importance of employee engagement in delivering excellent customer experiences. It also pokes fun at the idea that some companies may prioritize profits over customer satisfaction.

generated by llama-3.2-11b-vision-instruct

Accompanying textual content, such as title, tags and transcripts, is shown here if we have it. Not every comic has all of these, and they seem to be a bit hit and miss even on the official website.