Dilbert cartoon first published on Sunday 24th March 2002

Dilbert//4726, first published 24 years ago on Sunday 24th March 2002

Tags

bad management company dying customer centric four small groups participation skits electricity

Official transcript

The Boss addresses a meeting, "Our company is dying.. but not because of bad management."

The Boss continues, "It's because we're not.."

He points to a slide that says, "Customer centric."

Wally raises his hand and says, "Well, I for one feel better knowing we have correctly identified the problem."

Wally turns to Dilbert and says, "That was a little thing I call participation; you should try it."

The Boss says, "Now let's break into four small working groups."

The Boss continues, "And develop skits based on our new focus of customer centricity."

Dilbert says, "Um.. there are only four of us."

He pauses and then says, "Wait.. nevermind."

The Boss sits at the conference table alone and thinks, "I'll call my skit 'The Electricity of Customer Centricity."

originally published on dilbert.com

Open source transcript

OUR COMPANY IS DYING... BUT NOT BECAUSE OF BAD MANAGEMENT.

IT'S BECAUSE WE'RE NOT..

WELL, I FOR ONE FEEL BETTER KNOWING WE HAVE CORRECTLY IDENTIFIED THE PROBLEM.

THAT WAS A LITTLE THING I CALL PARTICIPATION; YOU SHOULD TRY IT.

NOW LET'S BREAK INTO FOUR SMALL WORKING GROUPS...

CUSTOMER CENTRIC AND DEVELOP SKITS BASED ON OUR NEW FOCUS OF CUSTOMER CENTRICITY.

UM... THERE ARE ONLY FOUR OF US.

WAIT... NEVER MIND.

I'LL CALL MY SKIT "THE ELECTRICITY OF CUSTOMER CENTRICITY."

collated from github.com/jvarn/dilbert-archive

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