Dilbert cartoon first published on Friday 16th September 2011

Dilbert//8189, first published fifteen years ago on Friday 16th September 2011

Tags

conversation language positive feel power cables insulated

Official transcript

Boss: Avoid saying "unfortunately"

when you talk to customers. Say instead, "as it turns out."

That has a more positive feel. Dilbert: As it turns out, our power cables aren't as insulated as we had hoped.

originally published on dilbert.com

Open source transcript

AVOID SAYING "UNFORTUNATELY" WHEN YOU TALK TO CUSTOMERS.

SAY INSTEAD, "AS IT TURNS OUT." THAT HAS A MORE POSITIVE FEEL.

AS IT TURNS OUT, OUR POWER CABLES AREN'T AS INSULATED AS WE HAD HOPED.

collated from github.com/jvarn/dilbert-archive

AI Analysis

Comic Strip Title: "Power Cables"

Summary:

The comic strip, originally published in 2011, revolves around a customer service scenario. A customer expresses dissatisfaction with the company's power cables, which have failed to meet their expectations. The customer service representative attempts to placate them by saying, "As it turns out, our power cables aren't as insulated as we had hoped." This response is met with skepticism and frustration from the customer, who feels that the representative is not taking their concerns seriously.

The comic strip highlights the challenges of effective communication in customer service, particularly when dealing with technical issues. It pokes fun at the common practice of using vague or overly technical language to avoid saying "unfortunately" when talking to customers. The strip also showcases the importance of empathy and understanding in customer service, as the representative's tone-deaf response fails to address the customer's concerns. Overall, the comic strip provides a humorous commentary on the complexities of customer service interactions.

generated by llama-3.2-11b-vision-instruct

Accompanying textual content, such as title, tags and transcripts, is shown here if we have it. Not every comic has all of these, and they seem to be a bit hit and miss even on the official website.