Dilbert cartoon first published on Sunday 10th January 2021
Dilbert//11593, first published five years ago on Sunday 10th January 2021
Recurring Charges
Tags
business, technology, cancel, online, charges, information, automated phone system, contact, website, microphone
Official transcript
dilbert at home: i'm going to try to cancel some recurring online charges today. wish me luck.
originally published on dilbert.com
Open source transcript
IM GOING TO TRY TO CANCEL SOME RECURRING ONLINE CHARGES TODAY.
WISH ME LUCK.
WHAT RESISTANCE ARE YOU EXPECTING?
OBVIOUSLY, THEY HIDE THEIR CONTACT INFORMATION, SO I ALLOCATED TWO HOURS TO FIND THE RIGHT PHONE NUMBER.
IT SHOULD TAKE ABOUT AN HOUR TO NAVIGATE THEIR AUTOMATED PHONE SYSTEM THAT WILL KEEP SENDING ME TO THE WRONG PLACE.
IF I REACH A HUMAN, HELL TRY TO DIVERT ME TO THEIR WEBSITE TO CANCEL, WHICH I ALREADY KNOW WON'T WORK BECAUSE ...
I WON'T BE ABLE TO FIND MY ACCOUNT IN THEIR SYSTEM FOR REASONS NO ONE WILL EVER BE ABLE TO EXPLAIN.
AND, OF COURSE, THEIR PHONE SUPPORT PERSON WILL BE USING A HEADSET MICROPHONE THAT GARBLES HIS ALREADY-MUMBLED WORDS BUT IF YOU STICK WITH IT, YOU WILL EVENTUALLY SUCCEED?
I DON'T KNOW WHERE YOU GOT THAT IDEA.
collated from github.com/jvarn/dilbert-archive
AI Analysis
Title: "Automated Phone System Blues"
Summary:
The comic strip follows the daily life of Dilbert, a cartoon character who works in a corporate office. In this particular strip, Dilbert is frustrated with the automated phone system at his workplace. He attempts to cancel a recurring online charge but is met with resistance from the system, which keeps sending him to the wrong place. Despite his efforts to find the right phone number, the system continues to fail him.
The strip highlights the absurdity and frustration that can come with dealing with automated systems, which often prioritize efficiency over human interaction. Dilbert's experiences serve as a commentary on the challenges of navigating complex technology and the importance of human touch in customer service.
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