Dilbert cartoon first published on Tuesday 23rd September 2008

Dilbert//7101, first published eighteen years ago on Tuesday 23rd September 2008

Tags

trouble ticket have problem catch all shift change eascalation accidental disconnect

Official transcript

A man says, "How can you say my trouble ticket is resolved when I still have the problem??!"

Dogbert says, "Resolved is a catch-all term that can mean a shift change, escalation, or even an accidental disconnect."

The man says, "So... you escalated it?"

CLICK

originally published on dilbert.com

Open source transcript

HOW CAN YOU SAY MY TROUBLE TICKET IS RESOLVED WHEN I STILL HAVE THE PROBLEM??!

RESOLVED IS A CATCHALL TERM THAT CAN MEAN A SHIFT CHANGE, ESCALATION, OR EVEN AN ACCIDENTAL DISCONNECT.

SO... YOU ESCALATED IT?

CLICK

collated from github.com/jvarn/dilbert-archive

AI Analysis

Title: "Escalation"

Summary:

The comic strip, originally published in, revolves around a conversation between a customer and a technical support representative. The customer inquires about the status of their "trouble ticket," which has been unresolved for an extended period. The representative responds by explaining that the term "resolved" encompasses various scenarios, including:

• Shift changes
• Escalation
• Accidental disconnect

However, when the customer asks why the issue was escalated, the representative reveals that they clicked the "click" button, implying a lack of understanding or clarity in the escalation process. This exchange highlights the frustration and confusion that can arise in technical support interactions.

generated by llama-3.2-11b-vision-instruct

Accompanying textual content, such as title, tags and transcripts, is shown here if we have it. Not every comic has all of these, and they seem to be a bit hit and miss even on the official website.